Care & Support

Our Services

SWAGAA offers comprehensive counselling services to survivors of 
abuse, their families and, in some cases, the perpetrators. Our highly-trained Case Managers take a holistic approach to care that works to address the physical and emotional needs of survivors so they can manage and overcome the impacts of violence. This includes counselling services, finding safe shelter, providing dignity packs, helping access healthcare (including emergency medical care and post-exposure prophylaxis) and working with our Legal Unit to support clients as they navigate the criminal justice system. 

When cases are complicated or deemed unsafe, SWAGAA, with the assistance of partner organizations, will help move clients from dangerous homes to safe environments. Through our Referral Network, we collaborate with the police services, government agencies, healthcare facilities, safe havens and halfway houses and legal practitioners to provide the best care possible.

Counselling for Children

With high instances of child sexual abuse in eSwatini, the availability of specialists to provide appropriate care and management for child survivors is very critical, though extremely limited. SWAGAA has established a Child Counselling Unit, which currently employs one Case Manager trained in child counselling, to help address this problem. 

Travelling to remote communities to provide care and support for abused children can be challenging as the need is high and resources are often constrained. Finding spaces to provide counselling services for children that are safe and private is also an issue for our Child Counselling Unit. 

Through this department we also support children who are having to interact with the criminal justice system and participate in trials. We also work with legal practitioners and magistrates to sensitize them on how to interact with children during court proceedings. 

Get Help

Dial 9-5-1 to call SWAGAA

SWAGAA’s toll-free help line is for anyone who is seeking assistance for sexual assault, gender-based violence, domestic abuse or is looking for counselling services. 

This toll-free line works from land-line to land-line and does not support cellular phones. 

HOURS: Monday – Thursday 8:00am – 4:30pm and Friday 8:00am to 1:00pm

Counselling Centres

SWAGAA has five counselling centres across the country where survivors of abuse can receive care and support services. 

Manzini Main Office opposite Council of Churches

Monday to Thursday – 8:00am – 4:30pm and Fridays from 8:00AM – 1:00pm

Mbabane Government Hospital (OPD)

Monday to Friday – 9:00am – 3:00pm

Mbabane One Stop Centre opposite the Magistrate Court

Monday to Friday – 8:00am – 4:45pm

Hlathikulu Government Hospital

Tuesdays & Wednesdays – 9:00am – 3:00pm

Simunye Social Welfare Office

Tuesday & Thursday – 8:30am – 4:00pm

What is a dignity pack?

Dignity packs are provided to clients who come to SWAGAA’s counselling centres after being sexually assaulted or raped. Once all the required medical and forensic exams are complete, survivors are given items to help restore their dignity.

Dignity packs include:

  • sanitary napkins/pads
  • panties/underwear
  • facecloth
  • soap
  • toothbrush
  • toothpaste
  • clothing
  • shoes

After a person experiences a sexual assault, a medical and forensic exam is required to both gather evidence and help mitigate any long-term health impacts. Often referred to as a ‘rape kit’, this exam requests that survivors avoid the following activities immediately after a sexual assault: 

  • showering/bathing
  • using the restroom
  • changing clothes
  • cleaning the area
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